Effective Date: 20/10/2024

At NJ & MS Holdings Limited, trading as Point to Point Couriers, we’re committed to more than just speedy, reliable deliveries—we also take the privacy of your information seriously. Whether it’s your data or the details of the people receiving your deliveries, we protect it with care and respect. This privacy policy explains how we collect, store, and use personal information, ensuring transparency and compliance with the New Zealand Privacy Act 2020.

1. Information We Collect

To deliver a seamless experience, we collect the following types of personal information:

• Customer Information: This includes your name, business name (if applicable), email, phone number, and billing address to manage bookings, deliveries, and communication.

• Recipient Information: When you book a delivery, we collect details such as the recipient’s name, address, and contact number to ensure your packages are delivered accurately and on time.

• Financial Information: Payment details and invoices to process transactions securely through MYOB.

• Website Interaction Data: Information such as IP addresses, cookies, and browsing activity to enhance your experience on our website.

We collect only the information necessary to provide our services efficiently and securely.

2. How We Collect Your Information

We collect personal data through the following means:

• WooDelivery Bookings: When you book a delivery, we gather both your information and the recipient’s details to coordinate and fulfil the service.

• Direct Communications: We collect data when you contact us by phone, email, or through our website for service requests or queries.

• Website Interactions: While you browse our website hosted on Squarespace, certain data is collected to personalise your experience and track website performance.

• Financial Transactions: Invoicing and payment details are processed through MYOB to ensure accurate records and smooth transactions.

3. Where We Store Your Information

We ensure all information—whether related to you or your recipients—is stored securely:

• Microsoft SharePoint: Used to store internal records and relevant delivery data.

• WooDelivery: Manages delivery bookings and tracks progress to ensure prompt service.

• MYOB: Handles financial information for invoicing and payment processing.

• Squarespace: Processes and stores data collected from your interactions with our website.

We’ve implemented strict access controls so that only authorised personnel can view or use this information.

4. How We Use Your Information

Your information and the recipient’s data are only used for purposes relevant to providing exceptional service. These include:

• Coordinating Deliveries: We use your information and the recipient’s details to ensure packages are picked up and delivered on time.

• Customer Communication: We keep you updated on the status of your orders and respond to your queries promptly.

• Billing and Invoicing: We process transactions through MYOB to maintain accurate financial records.

• Website Optimisation: Data collected via our website helps improve our online experience.

• Legal Compliance: We retain necessary records to comply with New Zealand’s laws and regulations.

5. Sharing Your Information with Trusted Partners

We only share your data and recipients' details with key service providers essential to our operations, always with strict privacy measures in place. Our trusted partners include:

• WooDelivery: Manages delivery bookings and tracks delivery progress to ensure timely service.

• MYOB: Handles invoicing and payments to ensure smooth financial transactions.

• Woolworths, Aramex, and Parceline Express: We collaborate with these partners to fulfil delivery contracts and ensure packages are delivered promptly.

• Squarespace: Manages website interactions and analytics to improve your experience.

• The I.T. Team: Provides monitoring and technical support to keep our systems secure and functioning smoothly.

These partners are bound by strict confidentiality agreements and only use the data as necessary to provide their services. We do not sell or share personal information for marketing purposes.

6. How Long We Keep Your Information

We retain personal data only for as long as necessary for the following purposes:

• Service Fulfilment: We keep delivery data to track performance, resolve disputes, and respond to queries.

• Financial Records: Invoices and payment information are kept to meet legal and auditing requirements.

• Improving Services: Delivery insights help us refine our processes for future deliveries.

Once data is no longer needed, it is securely deleted or anonymised.

7. Keeping Your Data Secure

We take data security seriously and have implemented robust measures to protect your information:

• Encryption: We use encryption to secure personal information, both in storage and during transmission.

• Access Controls: Only authorised personnel have access to sensitive information.

• Ongoing Monitoring: The I.T. Team monitors and maintains our systems, ensuring they remain secure and up-to-date.

8. Your Rights Regarding Your Data

We believe in transparency and empower you with control over your data. You have the right to:

• Access Your Data: Request a copy of the personal information we hold about you or your recipients.

• Correct Inaccuracies: Update or correct any incorrect details.

• Withdraw Consent: Opt out of non-essential communications at any time.

• Request Deletion: Ask us to delete your personal information, provided it’s no longer required for legal or operational reasons.

To exercise your rights, please contact us using the details provided below.

9. Cookies and Website Tracking

Our website, hosted on Squarespace, uses cookies to enhance your experience by:

• Personalising content and improving navigation.

• Monitoring performance and usage trends.

You can adjust your browser settings to control or disable cookies if you prefer.

10. Updates to This Privacy Policy

We may update this policy occasionally to reflect changes in our services or legal obligations. The most recent version will always be available on our website, and we encourage you to review it regularly to stay informed.

11. How to Contact Us

If you have any questions, concerns, or requests regarding this policy or your personal information, we’re here to help.

Email: customerservice@point2point.co.nz
Phone: 0800P2Point (727 646)
Business Hours: Monday to Friday, 8 AM – 4:30 PM

We’re committed to protecting your privacy and the privacy of your customers. Thank you for trusting NJ & MS Holdings Limited (Point to Point Couriers) with your information.